We offer 3 convenient ways of placing order:
Via telephone: (510) 528-8007 or toll free: 1(855)528-8007(M-F 11:00 A.M – 6:00 P.M PDT)
Kathmandu Inc. is committed to provide you with the best possible value and service. If you received any damaged or defected goods or for any reason are dissatisfied with our products, please let us know within 30 days (refer to the return section below), and we will credit or replace these goods per your request based on the condition of the return.
Orders and Payments:
Initial orders, usually the first two, are shipped or delivered COD (Cash on Delivery) or prepaid. Upon establishment of credit, terms are NET 30 days from the invoice date. Payments must be postmarked by the 30th day for terms to be met.And accounts with past due balances may be revert back to “COD only” status. No foreign checks will be accepted. For any returned checks, a $25 additional fee will be charged to that account.
Minimum Orders or Discounts.
Minimum order is $100.00
There will be a charge 10.00 for orders under $100.00
If an error occurs with your shipment or if you received any defective or damaged goods, please contact us at (510) 528-8007 within 30 days from the invoice date. Depending on your location or circumstances, we will either arrange for a pickup or provide you with return authorization # for you to return the defected goods. The issued authorization# must appear on the carton of your returned goods. And the returned goods must be in its original package. We'll notify you via e-mail of your credit amount once we've received and processed the returned item, and the amount indicated will be credited to your account. If you have no balance in your account with us, you can request a refund to be issued to you. In most cases, refund is issued in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.
Calculation of Credit:
If the return is result of our error, we'll provide a full credit plus the shipping cost. However, if the return is not a result of our error, then the following rules apply in calculating credit amount:
-Any package in original condition that is returned within 30 days after delivery: 100% of item's price exclude shipping cost
-We do not accept any returns 30 days after delivery.
Backorders: Only backorders totaling $50.00 or more will be held.
Merchandise on these orders will be shipped complimentary Fed-ex/USPS ground service.
All backorders older then 60 days will be canceled.
Orders refused by Buyer will be subject to a restocking fee of 20%, costs of labor, and freight charges.
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